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Working in a branch

You don't need to be a builder.

Just know how to keep a level head.

Working in a branch

YOU DON'T NEED TO BE A HEATING ENGINEER. JUST KNOW HOW TO DELIVER A GREAT SERVICE.
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Take a quick look around one of our branches.

Toolstation-Apr19-619-web.jpg

Take a quick look around one of our branches.

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Take a quick look around one of our branches.

Toolstation-Apr19-621-web.jpg

Take a quick look around one of our branches.

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Take a quick look around one of our branches.

Working in a branch

We’re a retail business that’s growing fast. So, join one of our branches and you’ll be joining a friendly, fun team that gets to know customers, gives them a great experience and helps them to find the right products.

You’ll be dealing with a mixture of trade customers and serious DIYers, so they’ll be the experts in what they do. That means it’s less about the hard sell and more about having a chat and maybe a bit of a laugh with them. And asking the right questions to help them find the products they want.

Whatever job you take with us, it could be the beginning of a long and successful career. We’ve got lots of stories of people who started working for us part-time at the weekends and have moved up to be Regional Managers or even Divisional Directors.

Toolstation-Apr19-598-web.jpg

Take a quick look around one of our branches.

Toolstation-Apr19-619-web.jpg

Take a quick look around one of our branches.

Toolstation-Apr19-605-web.jpg

Take a quick look around one of our branches.

Toolstation-Apr19-621-web.jpg

Take a quick look around one of our branches.

Toolstation-Apr19-622-web.jpg

Take a quick look around one of our branches.

Find a branch near you

Your career path

Store Assistant

You’ll be chatting with customers, asking the right questions and making sure they leave with everything they need for the job. But you’re not just the face of Toolstation to our customers. You’ll also muck in with checking and unpacking deliveries, stocking shelves, putting orders together and keeping your branch clean and tidy.

We’re not looking for retail experience. It’s more about taking real pride in what you do. Being a reliable member of a team who all get stuck in to give customers great service. Making your store a great place to work. And, most of all, just being yourself.

Senior Store Assistant (Key Holder)

Join us and you’ll be a key holder, responsible for opening and closing the branch. You’ll put our customers first by getting to know them, understanding what they need for each job and going out of your way to keep them happy. But it’s more than just a store job. As well as serving customers with a smile, you’ll check deliveries, pick products from the warehouse and stock shelves.

So, it’s about having a can-do attitude, getting stuck in and being a reliable and helpful member of the team. If you’re always focused on giving customers great service and making sure they enjoy their experience, we’ll teach you the rest.

Store Supervisor

It’s up to you to help make your store an attractive place for both our customers and the team. So, as well as serving customers yourself, checking deliveries, picking items from the warehouse and stocking shelves, you’ll also support the Store Manager in coaching and engaging the team.

We’re not necessarily looking for retail experience – just a background in supervising, motivating and engaging a team and the ability to give customers great service. It’s about doing everything with a smile on your face and making sure your team does the same. In short, just being your usual positive self.

Assistant Store Manager

You’ll be deputising for the Store Manager and helping to coach and motivate the team, so your branch achieves and beats targets. It’s about being a hands-on leader – inspiring the people around you but getting your hands dirty at the same time. That means serving customers, checking deliveries, picking items from the warehouse and stocking shelves. Not to mention making your branch a place that everyone enjoys working.

We’ll look to you to draw on your retail experience, along with your ability to make sure your team gives customers great service and produces amazing results. So, a positive attitude and a flexible approach are a must.

Store Manager

This is more than an average retail management job. Then, we’re more than an average retail business. You won’t just be managing your branch, you’ll be mucking in and helping your team to get the job done. That means serving customers, checking deliveries, picking items from the warehouse and stocking shelves, too.

It’s about giving your team everything they need to make sales and give their customers great service. That means leading from the front, coaching, motivating and inspiring them, giving them positive feedback, praising their successes and giving them the development they need. So, we’ll be looking for a record of developing retail teams that get results and creating a fun atmosphere where everybody loves to work.

Divisional Support Manager

This is your stepping stone into regional management. Joining an area management team, you’ll work with Regional Managers, motivating Store Managers and spotting and developing potential new managers. You could even have the chance to spend some time in our Head Office teams. That means you’ll be travelling around the country, meeting people at all levels and reporting on regional performance.

It’s about being an inspirational leader with the ability to build a strong network. It’s about having a record of managing a high turnover store and planning for growth. It’s about being an analytical decision-maker who develops effective strategies. Most of all, it’s about developing your ability to be a senior leader in our expanding business.

Regional Manager

With financial responsibility for up to 20 stores, you’ll support the Store Managers and make sure they focus on developing their teams to keep improving the customer experience. Because, by making Toolstation a great place to work, you’ll make it a great place to buy, too.

As well as motivating and recruiting experienced managers, you’ll make sure we identify and develop future leaders. That means promoting internal development programmes and regular reviews so everyone in your stores gets the support they need, together with opportunities for growth.

You’ll be great with people and an inspirational leader, with a strong commercial focus and a record of leading several retail stores. Add experience of recruiting, developing and performance managing people at all levels and you’ll have a real impact on our continuing growth and success.

Divisional Director

A key part of our Senior Retail Leadership team, you'll be working closely with the Retail Director in a cohesive and collaborative environment to deliver the Retail and People Plans. With responsibility for a team of Regional Managers, you'll lead motivate and inspire your direct reports and their stores to make Toolstation a great place to work and buy.

You’ll need a proven track record of leading multiple teams in a high growth retail environment, driving performance and delivering outstanding customer service. Experience that will be key as you build capability within your Division, ensuring that you have the right succession plan to support our ambitious growth strategy.

Store Assistant

You’ll be chatting with customers, asking the right questions and making sure they leave with everything they need for the job. But you’re not just the face of Toolstation to our customers. You’ll also muck in with checking and unpacking deliveries, stocking shelves, putting orders together and keeping your branch clean and tidy.

We’re not looking for retail experience. It’s more about taking real pride in what you do. Being a reliable member of a team who all get stuck in to give customers great service. Making your store a great place to work. And, most of all, just being yourself.

Senior Store Assistant (Key Holder)

Join us and you’ll be a key holder, responsible for opening and closing the branch. You’ll put our customers first by getting to know them, understanding what they need for each job and going out of your way to keep them happy. But it’s more than just a store job. As well as serving customers with a smile, you’ll check deliveries, pick products from the warehouse and stock shelves.

So, it’s about having a can-do attitude, getting stuck in and being a reliable and helpful member of the team. If you’re always focused on giving customers great service and making sure they enjoy their experience, we’ll teach you the rest.

Store Supervisor

It’s up to you to help make your store an attractive place for both our customers and the team. So, as well as serving customers yourself, checking deliveries, picking items from the warehouse and stocking shelves, you’ll also support the Store Manager in coaching and engaging the team.

We’re not necessarily looking for retail experience – just a background in supervising, motivating and engaging a team and the ability to give customers great service. It’s about doing everything with a smile on your face and making sure your team does the same. In short, just being your usual positive self.

Assistant Store Manager

You’ll be deputising for the Store Manager and helping to coach and motivate the team, so your branch achieves and beats targets. It’s about being a hands-on leader – inspiring the people around you but getting your hands dirty at the same time. That means serving customers, checking deliveries, picking items from the warehouse and stocking shelves. Not to mention making your branch a place that everyone enjoys working.

We’ll look to you to draw on your retail experience, along with your ability to make sure your team gives customers great service and produces amazing results. So, a positive attitude and a flexible approach are a must.

Store Manager

This is more than an average retail management job. Then, we’re more than an average retail business. You won’t just be managing your branch, you’ll be mucking in and helping your team to get the job done. That means serving customers, checking deliveries, picking items from the warehouse and stocking shelves, too.

It’s about giving your team everything they need to make sales and give their customers great service. That means leading from the front, coaching, motivating and inspiring them, giving them positive feedback, praising their successes and giving them the development they need. So, we’ll be looking for a record of developing retail teams that get results and creating a fun atmosphere where everybody loves to work.

Divisional Support Manager

This is your stepping stone into regional management. Joining an area management team, you’ll work with Regional Managers, motivating Store Managers and spotting and developing potential new managers. You could even have the chance to spend some time in our Head Office teams. That means you’ll be travelling around the country, meeting people at all levels and reporting on regional performance.

It’s about being an inspirational leader with the ability to build a strong network. It’s about having a record of managing a high turnover store and planning for growth. It’s about being an analytical decision-maker who develops effective strategies. Most of all, it’s about developing your ability to be a senior leader in our expanding business.

Regional Manager

With financial responsibility for up to 20 stores, you’ll support the Store Managers and make sure they focus on developing their teams to keep improving the customer experience. Because, by making Toolstation a great place to work, you’ll make it a great place to buy, too.

As well as motivating and recruiting experienced managers, you’ll make sure we identify and develop future leaders. That means promoting internal development programmes and regular reviews so everyone in your stores gets the support they need, together with opportunities for growth.

You’ll be great with people and an inspirational leader, with a strong commercial focus and a record of leading several retail stores. Add experience of recruiting, developing and performance managing people at all levels and you’ll have a real impact on our continuing growth and success.

Divisional Director

A key part of our Senior Retail Leadership team, you'll be working closely with the Retail Director in a cohesive and collaborative environment to deliver the Retail and People Plans. With responsibility for a team of Regional Managers, you'll lead motivate and inspire your direct reports and their stores to make Toolstation a great place to work and buy.

You’ll need a proven track record of leading multiple teams in a high growth retail environment, driving performance and delivering outstanding customer service. Experience that will be key as you build capability within your Division, ensuring that you have the right succession plan to support our ambitious growth strategy.

Store Assistant
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Developing your skills

We want all our people to have the chance to develop their skills and build the career they want. That’s why we’ve introduced the Toolstation Academy. This series of programmes gives you the chance to improve your skills and move up the career ladder as far as you want.

From a 12-month Customer Service Apprenticeship, through to our Retail Development Programme and Leadership and Management training, we’ll support your development every step of the way.

So, whether you join us in your first job, or you’re looking for the next step in your retail career, you’ll find the training you need to go further.

Meet our people

Amir Bargit, Store Assistant

Amir Bargit, Store Assistant

"When I joined Toolstation, I was only looking for a part-time job while I was at college. I thought it would be a simple checkout job. But it’s much more than that. Checking aisles to make sure that they’re well stocked. Keeping the store tidy, checking the store, bringing deliveries in. Talking to customers.

Before I started, I knew nothing about tools. And I had no industry knowledge. But I’m learning as we go along. It’s a good working environment, very friendly and easy to settle in. Even if you have little or no experience, Toolstation will give you a chance."

Mohammed Qadeer, Assistant Manager

Mohammed Qadeer, Assistant Manager

I joined Toolstation in 2011 as a Store Assistant. Within a year, I became a Keyholder and then a Supervisor. A couple of years later, I got promoted to Assistant Store Manager. So, it’s easy to progress here as team and store managers will always work hard to develop and challenge you. I love everything about my role, the people, my team and my customers. We know our regular customers by name and we treat everyone like a family.

Toolstation is a successful and prestigious company that cares about its colleagues. I’ve always been treated well and fairly by senior colleagues, and they’ve always believed in me to get the job done. The company is expanding rapidly, so there are so many opportunities available. If anyone is looking for a rewarding and fulfilling career, then Toolstation is the place.

Chantelle Lane, Store Manager of the Year 2018

Chantelle Lane, Store Manager of the Year 2018

"I joined Toolstation in 2013 as a Supervisor in Weymouth. After going on the Retail Development Programme, I was promoted to Store Manager. Then I went on a secondment as a Regional Training Manager, training new store managers for 12 months, before going back to being a Store Manager.

Toolstation is really focused on its people. Each year there are new developments to support the people who serve their customers. I love being a manager - creating a team that has a family feel and a great work ethic. And having everyone believe in your vision. As a store manager, how could I ask for more? I can’t see myself working anywhere else - it’s a career, not a job."

Darren Gallagher, Store Manager

Darren Gallagher, Store Manager

"I really like the fact that Toolstation’s a customer service based firm. There’s a real difference in the interaction you have with the customers. There’s time to build relationships with them. To remember what they bought previously, the job they have on and to ensure they have the right tools for the job. There’s even time to share a brew with them.

There’s a real opportunity to grow here, with clear progression. So I know I have a clear career pathway. It’s an exciting time to be with the company. They’re getting the balance right - maximising all opportunities and sales, but without pressure selling to our customers."

James Griffiths, Store Manager

James Griffiths, Store Manager

"I joined Toolstation in September 2016 as a supervisor at the Weston-Super-Mare store. Then I moved to Bridgwater as Assistant Manager on the Retail Development Programme. It’s an excellent programme that gives you everything you need to run your store. After the RDP, I became Manager in Weston-Super-Mare.

When I joined, I had a five year plan. I’ve already achieved that, so now I have a new plan. And the growth and opportunities of the company mean the chances are there. Toolstation see the potential in you before you see it yourself. They’re the ones who push you and give you the confidence and opportunities to move forward."

Chris Jones, Store Manager

Chris Jones, Store Manager

"I joined Toolstation in 2011 as a Supervisor. And I was the first person to be inducted onto the Retail Development Programme. I was the guinea pig - and it’s been fantastic to see how the programme’s evolved. I’ve done a lot personally and professionally. I’ve worked at franchises in other stores, set up new stores and now run my own store.

My life’s changed, but Toolstation’s always looked after me. I’ve gone through a massive amount of development - more responsibility, more money, more people working for me. What you put in is what you get out here. If you work hard and are capable, you’ll get the reward."

Marta Kudrej, Store Manager

Marta Kudrej, Store Manager

"As a Store Manager, I enjoy creating my own environment and my own team. I like to be a leader, teaching my team and seeing them grow. In an environment where other companies are closing stores, we’re opening them.

I love leading a small team and dealing with the same customers day in day out. You build a relationship with your customers - they aren’t strangers. In other retail businesses, you’d hardly ever see the same faces. Here, you can have a chat with the customers - it’s a very different relationship. It’s a fast-growing company, with a lot of opportunities."

Piotr Sadowski, Store Manager

Piotr Sadowski, Store Manager

"I joined Toolstation as an Assistant Manager because I was very interested in the counter store approach to retail - being in total control front of house and the back of the store too. Since 2018, I’ve been Manager of the Bournemouth store. Although I don’t like to be called a manager - I prefer leader. And I like to lead a team by example.

I love the people I work with. We treat each other like brothers and sisters. We talk, we share ideas, we’re always thinking of how we can make things better. I also love that my boss will listen to me and I’m able to speak freely. Things have changed because of things we’ve suggested."

Latest branch jobs

Telephone: 01278 411 366
Email us: [email protected]

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