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What you'll get

“THE BUSINESS IS GROWING REALLY QUICKLY, SO THERE ARE LOTS OF OPPORTUNITIES TO GROW WITH US.”

James Mackenzie, Managing Director

What you'll get

“THE BUSINESS IS GROWING REALLY QUICKLY, SO THERE ARE LOTS OF OPPORTUNITIES TO GROW WITH US.”
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Starting with those serving our customers face-to-face.

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To those talking to our stores and customers on the phone.

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From those ensuring that our deliveries get out on time.

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To those ensuring that we can deliver our high levels of customer service.

The Toolstation team

Working at Toolstation’s a totally different experience to working anywhere else, mostly because of the sheer speed we’re growing at. That’s behind everything that’s happening here – expanding our teams, looking at new ways of working and helping our people to build great careers. It makes for a positive, fun place to work.

We’re a down-to-earth, open and honest business, where there’s always someone around to help you out when you need it. And we don’t just support each other – we like to support the communities we live and work in, too. What’s more, we have fun while we do it, so to raise funds for the RNLI, our people have done everything from fancy dress days and sponsored bike rides to ice bucket challenges and forming choirs and bands.

It’s all part of being Toolstation – giving whatever you’re doing your best shot and enjoying yourself along the way.

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Starting with those serving our customers face-to-face.

Toolstation-Apr19-880-web.jpg

To those talking to our stores and customers on the phone.

Toolstation-Apr19-260-web.jpg

From those ensuring that our deliveries get out on time.

Toolstation-Apr19-885-web.jpg

To those ensuring that we can deliver our high levels of customer service.

Rewards and benefits

Join us and you can look forward to a wide range of rewards and benefits.

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Save As You Earn (SAYE)

Once a year you can join this scheme to save money over three or five years and use it to buy Travis Perkins shares at lower than the stock market price.

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Additional Holiday

When you join us, you’ll have 28 days’ paid holiday each year (pro rata if you work part-time). This goes up to 30 days a year after two years’ service and a whopping 33 days after five years. 

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Life Assurance

From day one, you’re eligible for life assurance, which means if anything happens to you, inside or outside work, your chosen person will receive the equivalent of up to 3 times your annual salary

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Discount Scheme

After you’ve been with us for three months, you’ll automatically qualify for a Travis Perkins Colleague Discount Card, which gives you discounts at Travis Perkins group companies, including Toolstation, Wickes and Tile Giant. 

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Pension

If you’re 22-65 years old and earning over £6,136, you’ll automatically join our pension scheme after you’ve been here for three months. You can choose how much you pay in and we’ll add to your savings each month.

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Uniform

Depending on the time of year, our branches and Distribution Centres can get hot or cold, so we’ll give you a full uniform, including footwear. You can choose to wear your own dark trousers or cargo shorts if you prefer

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Buy As You Earn (BAYE)

After you’ve been with us for three months, BAYE allows you to buy Travis Perkins shares from your gross salary at the normal stock market price. This means you save on Income Tax and National Insurance contributions.

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Service Awards

After certain milestones of service with us we’ll celebrate by giving you a monetary reward. We’ll also give you a badge of recognition after 1, 3, 5, 10 and 15 years’ service.

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Flexible Working

We want you to be able to work here when it’s best for you. So, once you’ve worked here for 26 weeks, you can ask your line manager for a meeting to look at your work patterns and see what works best for you and the business.

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Additional Holiday Pay

If you’re entitled to overtime and work continuously over your normal hours, we’ll reflect your overtime in your holiday pay, so you don’t miss out.

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Bonus Scheme

All colleagues are part of the Toolstation bonus scheme. This could be as part of the colleague bonus, AOV bonus or leadership bonus schemes.

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MyPerks

The home of recognition and fantastic discounts from your favourite retailers. Exclusively for Toolstation colleagues.

Learning and development

Bringing the best out of you

Bringing the best out of you

Whichever team you join at Toolstation, we’ll be looking for a can-do attitude, a real interest in developing yourself and the drive to go above and beyond. Show us you’ve got what it takes and we’ll help you make the most of your talents.

This could involve sitting down with your manager, chatting about your ambitions and looking at how you can achieve them. From there, it may include learning from the experienced people around you, going on one of our internal training courses through the Toolstation Academy, or studying for a recognised qualification. No matter how far you want your career to go, we’ll give you the chance to make the most of your skills and be the best you can be.

Toolstation Academy

Toolstation Academy

The Toolstation Academy is our in-house training and development programme that runs a series of courses for people at different levels across our teams. Whatever your role, you’ll soon have the chance to apply for a course to help you to build on your skills and experience.

These range from internally-run courses that are specific to Toolstation, to programmes run by external organisations that lead to widely-recognised qualifications, such as Apprenticeships and NVQs.

We offer a variety of training and development courses that cover different areas, from improving customer service to specific retail management skills and general leadership ability.

Management development

Management development

As part of the Toolstation Academy, we’ve developed a structured learning programme that will give you all the knowledge you need to become a confident supervisor, team leader or manager.

As well as helping you to develop your management style and leadership abilities, the programme also covers all the practical bits and pieces of being a manager. So, you’ll learn about the best ways to assess and evaluate performance and how to spot areas for improvement. It also covers how to help your people get the training and development they need and handling disciplinary issues.

And you’ll get insights into recruiting the best people, health and safety issues and the importance of developing a diverse team.  

Internal development programmes

Internal development programmes

Our internal development programmes are designed to help you build your skills and knowledge so you can develop to your full potential and build a rewarding career with us. At the moment we run three of these programmes in different areas of our business.

Our Retail Development Programme is the way we identify people with talent in our branches and help them to climb the career ladder into managerial roles – and further.

Our Audit Development Programme enables you to develop your audit skills and build your financial career.

Our Distribution Development Programme gives you structured development and a career path that can take you into more senior roles in our Distribution Centres. 

All three programmes give you the chance to build the skills and knowledge you need to move up to the next level, with plenty of support from the people around you along the way. Many of our senior management teams have developed their careers through these routes.

External Development Programmes

External Development Programmes

As well as running our own programmes, we also support many of our people to take external programmes that give them the professional skills and knowledge they need to develop to their full potential.

If you’re working in a branch, this includes the Customer Service Practitioner level 2 (CSP2) course that helps you to build your ability to give our customers great service. 

At more senior levels, we also work with the Institute of Leadership and Management to offer two programmes that help you to become a Toolstation leader. If you’re looking to move into your first leadership role, the 18 month level 3 (ILM3) course gives you the chance to develop the skills you’ll need. The two-year Level 5 (ILM5) programme is for managers who want to move up into senior leadership.

Apprenticeships

Apprenticeships

We believe that you deserve the chance to develop to your full potential, whatever level you join us and whatever point in your career you’ve reached. 

That’s why we’ve introduced a number of Apprenticeships that help you get your foot on the career ladder and build the basic skills you need to start your career with us.

Join us as an apprentice and we’ll give you all the support you need as you work towards a recognised qualification. And once you’ve qualified, you’ll have plenty of opportunities to continue your development with us and build the career you want.

At the moment, we run apprenticeships in these business areas:

•   Finance
•   Distribution Centres
•   IT
•   Contact Centre

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Our commitment to fairness

Our customers come from every walk of life and every type of background. That’s why we go out of our way to make sure that the people we employ are just as diverse.

We treat everybody equally and without any bias. So, when you apply to join us or work for us, you can be sure that we’ll always be fair, open and honest with you. Whatever your gender, race, disability, sexual preference, marital status, age, religion, political beliefs or trade union membership.

This means we’ll always recruit you based on merit. And when it comes to offering training and development, you’ll have every opportunity to take advantage of programmes and support relevant to your role, experience and ability.

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