Who we are
You don't need to be a painter & decorator.
Just know how to make a splash.
Who we are
YOU DON'T NEED TO BE A PAINTER & DECORATOR. JUST KNOW HOW TO MAKE A SPLASH.
Welcome to Toolstation
We are a family of friendly and down-to-earth people. A business that cares about its customers and each other. Being a member of the wider Travis Perkins Group means we have strength in our business across the broader construction industry. We do a lot more than provide tools. We enrich people’s lives in partnership with customers and suppliers to build better communities.
We're leading the way to provide a fully inclusive workplace where people can be their authentic self and have the skills, confidence and ambition to be the best in everything we do. Each of us makes a difference by living our values and demonstrating the attitudes and behaviours that encapsulate who we are when we are at our best. Every job here is important and every person counts. Whether it’s supporting our colleagues or tending to our customers, we know that ‘Together, we’ll get the job done’.
James Mackenzie, Managing Director.
our phenomenal success story
We're one of the fastest-growing businesses in Europe, out performing the market to become a key multi-channel retailer of tools, accessories and building supplies in Britain. And we're now breaking ground in Europe. We’re a nimble, entrepreneurial business and part of Travis Perkins plc, who employ over 20,000 people and have been helping to build GB for over 200 years
The trade, home improvers and self-builders all trust us to deliver a lot more than tools. So our colleagues in our Head Office and Contact Centre in Bridgwater, at our Distribution Centres in Bridgwater, Middleton, Redditch and Daventry, and in our network of over 550 branches throughout the UK, work together to get the job done. And with plans to open even more this year, we always have opportunities for great people who want to grow their career with us.
Toolstation in numbers
5,500
colleagues (July 2022)
550
UK stores (July 2022)
5
distribution centres
20,000+
customer service calls handled per week
Proud we've helped build our nation
Walk into any of our offices, distribution centres or branches and you’ll find a real family atmosphere – a bunch of energetic, friendly, competitive and down-to-earth people, who genuinely care for our customers. Join one of these teams and you’ll help drive our fantastic growth, by reaching and serving customers through different channels, whenever and wherever they need us.
You’ll find an environment that encourages you to constantly challenge yourself and innovate fast, so we do our best by our customers and fight off the competition. And you’ll find a workplace that’s open to all, where we support a huge range of customers to repair, maintain and improve the countless places that touch all our lives.
Part of the Travis Perkins Group
As part of the Travis Perkins Group, we’re part of a major FTSE 250 organisation that gives us all the backing we need to grow in our own way.
Their investment gives us the confidence and ability to expand our branch network so quickly. It gives us the chance to focus on getting everything right for our customers. And it gives us the freedom to develop our own approach.
This means that, although you’re joining a well-respected group, you’ll feel like you’re joining a smaller, start-up business. In fact, whether you join a branch, a distribution centre, our contact centre or Head Office, you’ll find there’s a relaxed, friendly atmosphere. So, you’ll fit right in. And from there, you’ll have plenty of opportunities to grow your career in all kinds of directions.
About Travis PerkinsLiving by our values
We’re creating a workplace where everyone feels safe, welcome and supported – where we all love to work, grow and have fun, proud to be part of an exciting, winning, business. We’re building an innovative business that our Trade or DIY customers trust and value, because we make things simple and save them time and money.
We aim to be disruptors, forging ahead with new ways of working, fit for the future and a destination of choice for colleagues and customers. Most of all, we want to work together to help build better, more sustainable communities and enrich lives, for this generation and the next. Colleagues will love to work here, feeling safe, welcome and supported – all of us growing and having fun, proud to be part of an exciting, winning business.
We care
Looking after each other’s safety and wellbeing, treating people with respect and encouraging everyone to be themselves.
We encourage everyone to be themselves and respect the diversity and difference that brings.
We listen to, understand and provide honest feedback.
Be a great team player, celebrate each other's successes.
We show care through actions for colleagues, for customers, for communities and the environment.
We put our own and others safety and wellbeing first every time.
We give our best to be the best
Pushing ourselves to be bold, go the extra mile and deliver, always proud to own our actions and win.
We push ourselves with purpose and pace.
We take on new challenges with a can-do attitude.
We go the extra mile and follow through on our commitments.
We think big - set ambitious goals and deliver them.
We're proud to win and find ways to keep winning.
We are courageous and challenge ourselves and each other to get the best results.
We're better together
Working together to share knowledge, learn and grow - making the most of who we are and what we do.
We understand how others value us and what we do.
We share knowledge and experience to help others to learn and grow.
We encourage and support others to be bold and to try something different.
We find opportunities to work with others to achieve results that benefit us all.
Driving innovation and offering value
We genuinely care for our Trade and DIY customers. So, as they work smarter, we’re innovative and agile in serving their needs and exceeding their expectations. How? By disrupting the market with a value-led approach, so they choose us first. By scaling fast to meet their needs. By understanding their concerns about climate increase, and helping them to make greener choices, when and where they want to, at affordable prices. Most of all, by attracting and retaining the best people from all walks of life – people who want to grow with us and build a great career in a cutting-edge business.
We put our customers first
From DIY to Trade, we meet their different needs anywhere, anytime to win their lasting loyalty. That means being a disruptor in our market and leading the way in digital innovation, so everyone everywhere enjoys the best customer experience. It means making the most of being part of the Travis Perkins Group – using its scale, logistics and technical knowledge to build closer relationships, so customers always choose us first. And it means working with the Group to help customers find the sustainable products they want, so they feel they’re making a difference.
Sponsoring Macmillan Cancer Support since 2020
Support volunteering projects to help build better communities
Sponsoring Macmillan Cancer Support since 2020
Support volunteering projects to help build better communities
Sponsoring Macmillan Cancer Support since 2020
Support volunteering projects to help build better communities
Supporting great charities
We partner with a number of charities that make a big difference to the communities where we live and work.
For example, we’ve sponsored Macmillan Cancer Support since 2020 and our colleagues have raised funds in lots of different ways. From fancy dress days to sponsored cycles and runs to customer competitions. Money raised from sales of our carrier bags is also donated to Macmillan to help them fund their vital services.
We support grassroots football with our sponsorship of the Toolstation Western Football League and the Toolstation Northern Counties East Football League. Clubs in these leagues play an important role in their local communities, offering social and recreational facilities, especially for young people.
We also support volunteering projects to help build better communities whether that be getting stuck in and helping with refurbishments or providing the tools and equipment to get the job done.
OUR CHARITY PARTNERSWe're proud of the awards we've won
2018
Recommended Provider Online Retailer
DIY and Decorating
Which? Awards
2018
Recommended Provider
DIY High Street Shops
Which? Awards
2017
Retailer of the Year
Which? Awards
2017
Recommended Provider Online Retailer
DIY and Decorating
Which? Awards
2017
Recommended Provider
DIY High Street Shops
Which? Awards
2016
Retailer of the Year
Which? Awards
2016
Recommended Provider Online Retailer
DIY and Decorating
Which? Awards
2016
Recommended Provider
DIY High Street Shops
Which? Awards
2015
Recommended Provider Online Retailer
DIY and Decorating
Which? Awards