Who we are
“WE HELP OUR CUSTOMERS TO BUILD BETTER LIVES. AND I LIKE TO THINK WE DO THE SAME FOR OUR PEOPLE.”
Who we are
“WE HELP OUR CUSTOMERS TO BUILD BETTER LIVES. AND I LIKE TO THINK WE DO THE SAME FOR OUR PEOPLE.”
Welcome to Toolstation
Join Toolstation and you’ll be joining one of the fastest-growing businesses in Europe. We’re one of Britain’s best-known multi-channel retailer of tools, accessories and building supplies. Backed by Travis Perkins plc, our freedom to operate as a nimble, entrepreneurial business means we’re now well established and have even bigger plans.
The trade, home improvers and self-builders all trust us to deliver a lot more than tools. So, our colleagues in our Head Office and Contact Centre in Bridgwater, at our Distribution Centres in Bridgwater, Middleton, Redditch and Daventry, and in our network of over 400 branches throughout the UK, work together to get the job done. And with plans to open another 60 branches this year, we always have opportunities for great retail professionals who want to grow with us.
Whatever your background, if you’ve got a can-do attitude, the confidence to take the initiative and an open mind to learning new skills, you’ll find your place here. Not to mention an open, friendly atmosphere that encourages you to be yourself.
Toolstation in numbers
4,096
colleagues (Q1, 2020)
400
UK stores (Q1 2020)
4
distribution centres
12,500
products in store
20,000
customer service calls handled per week
8m
catalogues printed (2019)
96m
website visits (2019)
Part of the Travis Perkins Group
As part of the Travis Perkins Group, we’re part of a major FTSE 100 organisation that gives us all the backing we need to grow in our own way.
Their investment gives us the confidence and ability to expand our branch network so quickly. It gives us the chance to focus on getting everything right for our customers. And it gives us the freedom to develop our own approach.
This means that, although you’re joining a well-respected group, you’ll feel like you’re joining a smaller, start-up business. In fact, whether you join a branch, a distribution centre, our contact centre or Head Office, you’ll find there’s a relaxed, friendly atmosphere. So, you’ll fit right in. And from there, you’ll have plenty of opportunities to grow your career in all kinds of directions.
About Travis PerkinsThe Toolstation way
Join us and you’ll find we do things a bit differently. How? Well, for a start, we’ll give you the space to think for yourself, learn from your mistakes and get things done.
No matter what area you join, you’ll be working with a bunch of friendly people who are always ready to help you out. And most of all, you’ll be joining a business where every team’s growing, so you’ll have plenty of opportunities to build a rewarding career.
WE UNDERSTAND OUR CUSTOMERS
We’re inquisitive, we listen to understand, we share. We always look for ways to improve things for our customers.
We make it easy for customers to get the products they want, when and where they want them. So, it’s not about the hard sell. It’s about making them welcome, getting to know what they need and pointing them in the right direction.
WE KEEP THINGS SIMPLE
We’re straightforward, we communicate clearly, and we don’t overcomplicate. We want to improve and move things forward.
We’re a down-to-earth business that makes life hassle-free. That means you’ll join a friendly, supportive team, where you’ll have the chance to learn new skills and simply be yourself.
WE DELIVER THE GOODS
We work to understand the needs of the business and focus on the results. We’re prepared to fail, we don’t make excuses and never stand still.
It’s not just our customers who find what they’re looking for here. Join us and you’ll find plenty of opportunities to develop your skills and learn new ones.
WE DO THE RIGHT THING
We’re fair. We appreciate people’s differences and want to make sure everyone feels valued.
Whether you’re looking for a job or a long-term career, you’ll find it here, together with a fun work atmosphere and plenty of opportunities to learn new things.
WE DON'T TAKE OURSELVES TOO SERIOUSLY
We’re free to be ourselves. We have fun, work with a smile on our faces and understand that a good sense of humor will help us succeed.
Our focus might be on giving our customers the products they want, but that doesn’t mean we can’t have fun while we do it. So, whether we’re chatting to customers or supporting each other, we do it with a smile.
Supporting great charities
We partner with a number of charities that make a big difference to the communities where we live and work.
For example, we’ve sponsored the Royal National Lifeboat Institution since 2010 and or people have raised funds in lots of different ways. From fancy dress days to sponsored walks and ice bucket challenges, they’ve raised almost £500,000.
Youthbuild UK is a charity that promotes engagement with young people to combat social exclusion by developing construction-based support services. As sponsors of their Young Builder of the Year Awards since 2013, we help to celebrate the success of young people who overcome a variety of barriers through the construction industry.
We also support grassroots football with our sponsorship of the Toolstation Western Football League and the Toolstation Northern Counties East Football League. Clubs in these leagues play an important role in their local communities, offering social and recreational facilities, especially for young people.
Travis Perkins has sponsored Northampton Saints Rugby Club since 2001 and since 2016 Toolstation has been the brand on the front of the club’s shirt. A number of the players have made guest appearances and appeared in videos for us.
Our charity partnersWe're proud of the awards we've won
2018
Recommended Provider Online Retailer
DIY and Decorating
Which? Awards
2018
Recommended Provider
DIY High Street Shops
Which? Awards
2017
Retailer of the Year
Which? Awards
2017
Recommended Provider Online Retailer
DIY and Decorating
Which? Awards
2017
Recommended Provider
DIY High Street Shops
Which? Awards
2016
Retailer of the Year
Which? Awards
2016
Recommended Provider Online Retailer
DIY and Decorating
Which? Awards
2016
Recommended Provider
DIY High Street Shops
Which? Awards
2015
Recommended Provider Online Retailer
DIY and Decorating
Which? Awards
We want to do the best for our people.
Our future is full of opportunities.
Our teams are positive and supportive.
We encourage you to be yourself.
What working here means to us
We want working here to make you feel proud. Proud of the company and proud of what you can achieve here. That’s why we asked our people what it meant to them to work at Toolstation. To find out what gets them out of bed each morning and coming to work in our stores, distribution centres, contact centre and head office with a smile on their faces.
They gave us lots of different answers, which can be summed up in four points:
• We want to do our best for our people
• Our future is full of opportunity
• Our teams are positive and supportive
• We encourage you to be yourself
To put it simply, the overall message they gave us about working here is: