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Who we are

“WE HELP OUR CUSTOMERS TO BUILD BETTER LIVES. AND I LIKE TO THINK WE DO THE SAME FOR OUR PEOPLE.”

James Mackenzie, Managing Director

Who we are

“WE HELP OUR CUSTOMERS TO BUILD BETTER LIVES. AND I LIKE TO THINK WE DO THE SAME FOR OUR PEOPLE.”
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Welcome to Toolstation

Join Toolstation and you’ll be joining one of the fastest-growing businesses in Europe. We’re one of Britain’s best-known multi-channel retailer of tools, accessories and building supplies. Backed by Travis Perkins plc, our freedom to operate as a nimble, entrepreneurial business means we’re now well established and have even bigger plans.

The trade, home improvers and self-builders all trust us to deliver a lot more than tools. So, our colleagues in our Head Office and Contact Centre in Bridgwater, at our Distribution Centres in Bridgwater, Middleton, Redditch and Daventry, and in our network of over 350 branches throughout the UK, work together to get the job done. And with plans to open another 60 branches this year, we always have opportunities for great retail professionals who want to grow with us.

Whatever your background, if you’ve got a can-do attitude, the confidence to take the initiative and an open mind to learning new skills, you’ll find your place here. Not to mention an open, friendly atmosphere that encourages you to be yourself.

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Toolstation in numbers

3,460

colleagues (Q1, 2019)

345

UK stores (Q1 2019)

4

distribution centres

12,500

products in store

18,000

customer service calls handled per week

7.9m

catalogues printed (2018)

62m

website visits (2018)

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Part of the Travis Perkins Group

As part of the Travis Perkins Group, we’re part of a major FTSE 100 organisation that gives us all the backing we need to grow in our own way.

Their investment gives us the confidence and ability to expand our branch network so quickly. It gives us the chance to focus on getting everything right for our customers. And it gives us the freedom to develop our own approach.

This means that, although you’re joining a well-respected group, you’ll feel like you’re joining a smaller, start-up business. In fact, whether you join a branch, a distribution centre, our contact centre or Head Office, you’ll find there’s a relaxed, friendly atmosphere. So, you’ll fit right in. And from there, you’ll have plenty of opportunities to grow your career in all kinds of directions.

About Travis Perkins

Where we came from

We opened our doors for business in 2003, and we haven't looked back since.

2003

Toolstation is founded.

2003

We open our first branch in Bristol, along with a call centre and we launch our website.

2004

We open three more branches and our Bridgwater Distribution Centre.

2008

Travis Perkins buy a 30% stake in Toolstation UK and invest in expanding our branch network from 12 to 37.

2010

We open our first dedicated Retail Distribution Centre in Redditch and expand our network to 80 branches.

2012

We become part of a FTSE 250 PLC, as Travis Perkins buy the Toolstation UK business. We now have 123 branches.

2013

Travis Perkins enter the FTSE 100 and our branch network grows to 148.

2014

We open our second Retail Distribution Centre in Daventry. The number of branches grows to 183.

2014

In November we reach 2,000 colleagues.

2015

We open our 200th branch in Newton Abbot and grow to 219 branches.

2017

In November we reach 3,000 colleagues.

2018

We launch our new Toolstation website.

2018

We opened our 4th Distribution Centre in Middleton.

The Toolstation way

Join us and you’ll find we do things a bit differently. How? Well, for a start, we’ll give you the space to think for yourself, learn from your mistakes and get things done.

No matter what area you join, you’ll be working with a bunch of friendly people who are always ready to help you out. And most of all, you’ll be joining a business where every team’s growing, so you’ll have plenty of opportunities to build a rewarding career.

WE UNDERSTAND OUR CUSTOMERS

We’re inquisitive, we listen to understand, we share. We always look for ways to improve things for our customers.

We make it easy for customers to get the products they want, when and where they want them. So, it’s not about the hard sell. It’s about making them welcome, getting to know what they need and pointing them in the right direction.

WE KEEP THINGS SIMPLE

We’re straightforward, we communicate clearly, and we don’t overcomplicate. We want to improve and move things forward.

We’re a down-to-earth business that makes life hassle-free. That means you’ll join a friendly, supportive team, where you’ll have the chance to learn new skills and simply be yourself.

WE DELIVER THE GOODS

We work to understand the needs of the business and focus on the results. We’re prepared to fail, we don’t make excuses and never stand still.

It’s not just our customers who find what they’re looking for here. Join us and you’ll find plenty of opportunities to develop your skills and learn new ones.

WE DO THE RIGHT THING BY EVERYBODY

We’re fair. We appreciate people’s differences and want to make sure everyone feels valued.

Whether you’re looking for a job or a long-term career, you’ll find it here, together with a fun work atmosphere and plenty of opportunities to learn new things.

WE DON'T TAKE OURSELVES TOO SERIOUSLY

We’re free to be ourselves. We have fun, work with a smile on our faces and understand that a good sense of humor will help us succeed.

Our focus might be on giving our customers the products they want, but that doesn’t mean we can’t have fun while we do it. So, whether we’re chatting to customers or supporting each other, we do it with a smile.

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Supporting great charities

We partner with a number of charities that make a big difference to the communities where we live and work.

For example, we’ve sponsored the Royal National Lifeboat Institution since 2010 and or people have raised funds in lots of different ways. From fancy dress days to sponsored walks and ice bucket challenges, they’ve raised almost £500,000.

Youthbuild UK is a charity that promotes engagement with young people to combat social exclusion by developing construction-based support services. As sponsors of their Young Builder of the Year Awards since 2013, we help to celebrate the success of young people who overcome a variety of barriers through the construction industry.

We also support grassroots football with our sponsorship of the Toolstation Western Football League and the Toolstation Northern Counties East Football League. Clubs in these leagues play an important role in their local communities, offering social and recreational facilities, especially for young people.

Travis Perkins has sponsored Northampton Saints Rugby Club since 2001 and since 2016 Toolstation has been the brand on the front of the club’s shirt. A number of the players have made guest appearances and appeared in videos for us. 

Our charity partners
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We're proud of the awards we've won

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2018

Recommended Provider Online Retailer

DIY and Decorating

Which? Awards

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2018

Recommended Provider

DIY High Street Shops

Which? Awards

Toolstation Jobs | Careers Website | Retailer of the Year 2017 Logo.png

2017

Retailer of the Year

Which? Awards

Toolstation Jobs | Careers Website | Recommended Provider Online 2017 Logo.png

2017

Recommended Provider Online Retailer

DIY and Decorating

Which? Awards

Toolstation Jobs | Careers Website | Recommended Provider High Street 2017 Logo.png

2017

Recommended Provider

DIY High Street Shops

Which? Awards

Toolstation Jobs | Careers Website | Retailer of the Year 2016 Logo.png

2016

Retailer of the Year

Which? Awards

Toolstation Jobs | Careers Website | Recommended Provider Online 2016 Logo.png

2016

Recommended Provider Online Retailer

DIY and Decorating

Which? Awards

Toolstation Jobs | Careers Website | Recommended Provider High Street 2016 Logo.png

2016

Recommended Provider

DIY High Street Shops

Which? Awards

Toolstation Jobs | Careers Website | Recommended Provider Online 2015.png

2015

Recommended Provider Online Retailer

DIY and Decorating

Which? Awards

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We want to do the best for our people.

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Our future is full of opportunities.

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Our teams are positive and supportive.

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We encourage you to be yourself.

What working here means to us

We want working here to make you feel proud. Proud of the company and proud of what you can achieve here. That’s why we asked our people what it meant to them to work at Toolstation. To find out what gets them out of bed each morning and coming to work in our stores, distribution centres, contact centre and head office with a smile on their faces.

They gave us lots of different answers, which can be summed up in four points:

•   We want to do our best for our people
•   Our future is full of opportunity
•   Our teams are positive and supportive
•   We encourage you to be yourself

To put it simply, the overall message they gave us about working here is:

Together, we’ll get the job done

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