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You don’t need to be an electrician. Just take the lead.
What you'll do
If you’re experienced in IT Support and looking for you next step in leading a team then this is the role for you. Delivering for the whole of our business you’ll oversee the day to day activities and workload management f the IT Support team. Working alongside the IT Support Manager you’ll support the team ensuring sure we deliver exceptional service to all of Toolstation’s colleagues.

Day to Day

Leading. From the front, coaching, motivating and engaging the team to ensure they continue to create a great place to work where engagement is key.

Inspiring. Encouraging a positive mindset, building a culture of feedback, praise and recognition.

Delivering great service. Working to SLA’s you’ll ensure the team deliver support requests on time and in full. You’ll set the tone of providing a great customer experience to all Toolstation colleagues and no matter how busy you are, you’ll do it with a smile.

Stepping up. Acting as a point of escalation for any IT support requests or incidents the team may not be able to resolve. Leading meetings alongside the IT Manager and assisting with regular team appraisals and 1-2-1 reviews.

Creating. Always looking to identify opportunity to enhance and develop our internal processes, to make sure we are always looking for efficiency and quality within the service we believe in.

What you'll bring

Knowledge. You’ve got previous IT Support experience, preferably with an understanding of Linux and mac operating systems.

Resilience. You remain calm under pressure and are at ease when working outside of your comfort zone in adverse situations.

Communication. You communicate clearly, confidently and articulately, making sure you show conviction to any audience.

Hard work and passion. You’re dedicated when it comes to leading a team to make sure you are working collaboratively

Yourself. Bring your whole self to work and let your true personality shine through 

What you'll get

Joining our team means joining a business built around people: our customers and our colleagues. You’ll find every opportunity to be yourself and to bring your personality and potential to work. Wherever you join us, you’ll also find some of the most secure opportunities in retail and so many more opportunities to take your career in retail wherever you want – up the ladder or across the business. And because we want to do our best for you, you’ll be supported all the way with training, development and benefits that are some of the best in retail.

Toolstation. The story so far.

We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies. Backed by Travis Perkins plc, our freedom to operate as a nimble, entrepreneurial business means we’re now well established and have even bigger plans. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. So, our colleagues in our Head Office and Contact Centre in Bridgwater, at our Distribution Centres in Bridgwater, Middleton, Redditch and Daventry, and in our network of over 300 branches throughout the UK, work together to get the job done. And with plans to open another 60 branches this year, we always have opportunities for great retail professionals who want to grow with us.

To apply

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Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.