We’re offering a number of permanent Full Time (40hrs) Customer Service Representatives contracts. Our Contact Centre is open Mon- Fri 7am-8pm, Sat 7am-7pm, Sun 9am-5pm Your contract will include some element of weekend and evening working. Our Contact Centre is based in Bridgwater, but we also require the ability to work from home.

If you're successful at application stage we'll invite you to a 15 minute phone interview, the next step after that if you're successful would be a 30 minute vidoe interview via Google Meet .

You’ll be the voice of Toolstation, making a fantastic first impression and going above and beyond to make our customers happy. This isn’t your average call centre role, there’s no script to follow, so it’s more about asking the right questions and finding answers quickly and efficiently. If they’re not happy, it’ll be up to you to get things back on track! But if you take real pride in what you do, our customers will notice and love us all the more for it.

Day-to-day

Delivering great service. Providing a great customer experience with a smile on your face (or voice!) – no matter how busy you are.

Asking questions and building relationships. Reading conversations quickly and effectively - making sure our customers leave the call, email or chat happy and with everything that they need for the job.

Being resilient. Effectively handling multiple contacts – from general enquiries to customer complaints, you need to be ready to deal with it all.

Multi-skilled. We are a Multi Channel contact centre, so part of your role may be to assist our customers via email, social media and also webchat.

Hard work and passion. You don’t need call centre experience. Just be focused on delivering great service and we’ll teach you the rest.

Good sense. We need you to read conversations quickly and manage them effectively using a good judgment approach

A positive attitude. Make sure that our customers have a great experience while on the phone, via email and via webchat

Teamwork. Building positive relationships with colleagues and customers alike.

Reliability. Be there when we need you, be flexible and fun to be around.

Self motivated. Working from home or in the office, we need you to be proactive, with a strong work ethic and desire to perform to your best.

Yourself. Bring your whole self to work and let your true personality shine through.

Joining our team means joining a business built around people: our customers and our colleagues. You’ll find every opportunity to be yourself and to bring your personality and potential to work. Wherever you join us, you’ll also find some of the most secure opportunities in retail and so many more opportunities to take your career in retail wherever you want – up the ladder or across the business. And because we want to do our best for you, you’ll be supported all the way with training, development and benefits that are some of the best in retail.