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What you'll do

Hybrid working with regular travel to Bridgwater, Somerset

Fed up of your CRM work not being taken seriously?  We have a brilliant opportunity for a specialist in data driven, multi-channel campaigns to help drive our digital transformation across the Travis Perkins Group.  So if you are currently working as a CRM Manager, Direct Campaign Manager or Customer Insight/CRM Manager and up for the challenge of working in a terrific culture where you can make a big impact, you found the right place. 

You’ll lead the delivery of direct marketing, quickly grasping Toolstations significant and fast growing customer base with a particular focus on our core Trade Customers.

Lead the  Direct Marketing strategy, driving lifetime value for customers through targeted communications and the customer journey.

Evaluate. Your plans and execution will be data driven and  insightful and you will ensure we continually measure and refine through technology and data driven acquisition and retention strategies.  

Collaborate  with the wider marketing team, customer insight and the group to inform, support and transform our thinking. 

Deliver. Your expertise, your insight and your engaging communications will ensure we get the job done in a fast paced, ever changing world.

What you'll bring

When it comes  to CRM you’re an SME. You come from a customer first environment where you know how to translate insights into a meaningful story. One that delivers ROI. 

Technical ability.  You enjoy working with complex customer data and you have knowledge of database structures and segmentation. 

Influencing skills.  You know how to get the best out of people and your credibility  will shine through. 

Commercial awareness. You'll quickly grasp our market, external factors and use insight and intel to to align the team and ensure your output delivers bottom line results.

Joining our team means joining a business built around people: our customers and our colleagues. You’ll find every opportunity to be yourself and to bring your personality and potential to work. Wherever you join us, you’ll also find some of the most secure opportunities in retail and so many more opportunities to take your career in retail wherever you want – up the ladder or across the business. And because we want to do our best for you, you’ll be supported all the way with training, development and benefits that are some of the best in retail.

What you'll get

Toolstation. The story so far.

We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies. Backed by Travis Perkins plc, our freedom to operate as a nimble, entrepreneurial business means we’re now well established and have even bigger plans. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. So, our colleagues in our Head Office and Contact Centre in Bridgwater, at our Distribution Centres in Bridgwater, Middleton, Redditch and Daventry, and in our network of over 560 branches throughout the UK, work together to get the job done. And with plans to open many more branches, we always have opportunities for great retail professionals who want to grow with us.

To apply

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Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability