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You don’t need to be a joiner. Just bring everything together.
What you'll do
 
Hybrid/Remote working with some travel to our Bridgwater Head Office
 
Amazing opportunity to play a key role in the future success of our Business Analytics and Customer Insight teams. You’ll help define and scope the role and be responsible for the customer analysis to provide real value; adding insight on Toolstation’s significant and fast growing active customer base. Focusing on our core Trade customers, there is a real appetite for customer insight to help inform and drive strategy for the business and as part of the Travis Perkins Group as a whole, as we look to digitally transform our business.

Day-to-day

Analysing. Drawing from large data sets, you’ll analyse a range of information from multiple sources. Use different analytical skills and styles to help drive customer focused decision making and deliver growth for the business.

Collaborating. Work closely with the CRM, Business Analytics teams and Insight Manager to exploit new customer segmentation definitions within Toolstation. You’ll use your findings to help predict and plan driving initiatives.

Informing. Be the expert in a data driven market. Use the analysis and reports to help communicate customer insights to stakeholders to help build the strategy 
Focus. Data integrity is key and will be a focal point and you’ll be the source of truth for reporting across the business. 
What you'll bring
Analytical and Data Driven Mindset. You have proven experience of customer database analysis, whilst confident in customer profiling and segmentation

Technical Expertise. You’ve worked with SQL & understand how to query Data. You’re an expert user of Excel reporting tools and have a sound knowledge of working with reporting tools. Experience with a cloud platform would be ideal, preferably GCP, although Azure or AWS would be considered! 

Commerciality. The customer is at the forefront of everything we do and you share the passion with us. From proactively seeking customer feedback to support adjusting and modifying the service strategy. 
 
Detail Orientated. This role is incredibly busy! This means you’ll need to remain aware and take care of details that are easily overlooked. Understand both your own, the teams, and the businesses priorities to effectively deliver excellent analysis of our customers behaviours 
 
Yourself. Bring your whole self to work and let your true personality shine through 
What you'll get
Toolstation. The story so far.

We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies. Backed by Travis Perkins plc, our freedom to operate as a nimble, entrepreneurial business means we’re now well established and have even bigger plans. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. So, our colleagues in our Head Office and Contact Centre in Bridgwater, at our Distribution Centres in Bridgwater, Middleton, Redditch and Daventry, and in our network of over 560 branches throughout the UK, work together to get the job done. And with plans to open many more branches this year, we always have opportunities for great retail professionals who want to grow with us.

To apply

Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply 

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.