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You don’t need to be an electrician. Just take the lead.
What you'll do
We’re on the lookout for a Contact Centre Team Leader. Our Contact Centre is open Mon- Fri 7am-8pm, Sat 7am-7pm, Sun 8-5 (some shifts will include weekend and evening work)
 
If you're successful at application stage we'll invite you to a 15 minute phone interview, the next step after that if you're successful would be a face to face interview.

The Contact Centre is the voice of Toolstation, making a fantastic first impression and going above and beyond to make our customers happy. This isn’t your average call centre, there’s no script to follow or outbound calls, so it’s more about asking the right questions and finding answers quickly and efficiently. And if they’re not happy, it’ll be up to you to get things back on track! But if you take real pride in what you do, our customers will notice and love us all the more for it.

Day-to-day

Taking Responsibility. Training, development and coaching of all team members. Aim for excellence, and develop all team members to the best of their abilities

Being a leader. You will lead regular team meetings, probationary reviews, monthly 1-2-1 reviews and appraisals with Call Centre Advisers, creating and developing career plans.

Being supportive. Providing support and cover for all operational areas, including opening and closing of the contact centre.

Problem Solving. Identifying and evaluating problems and possible causes to determine root causes and impacts. Researches issues thoroughly and uses sound judgement.

Being CompliantEnsuring the compliance of all company policies and procedures, including data protection and payment card industry standards.
What you'll bring

A positive attitude. Make sure that our customers have a great experience while in on the phone.

Reliability. Be there when we need you, be flexible and fun to be around.

Yourself. Bring your whole self to work and let your true personality shine through.

Knowledge. A strong knowledge of word processing, spreadsheets and email systems.
 
Leadership. Excellent leadership, motivational and coaching skills.
 
A proactive and adaptable approach. Always looking for new ways to improve performance and processes, learning quickly on the job and adaptable to a changing environment.
 
Team orientated. Able to inspire and motivate a team by focusing on morale and engagement.
 
Organisation and time management skills. Able to deliver on deadlines and delegate tasks effectively
 
Interpersonal skills. Able to get along with, encourage and build relationships with stakeholders, while remaining productive and reaching the end goal.
What you'll get

Joining our team means joining a business built around people: our customers and our colleagues. You’ll find every opportunity to be yourself and to bring your personality and potential to work. Wherever you join us, you’ll also find some of the most secure opportunities in retail and so many more opportunities to take your career in retail wherever you want – up the ladder or across the business. And because we want to do our best for you, you’ll be supported all the way with training, development and benefits that are some of the best in retail.

Toolstation. The story so far.

We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies. Backed by Travis Perkins plc, our freedom to operate as a nimble, entrepreneurial business means we’re now well established and have even bigger plans. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. So, our colleagues in our Head Office and Contact Centre in Bridgwater, at our Distribution Centres in Bridgwater, Middleton, Redditch and Daventry, and in our network of over 300 branches throughout the UK, work together to get the job done. And with plans to open another 60 branches this year, we always have opportunities for great retail professionals who want to grow with us.

To apply

Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply 

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability