Recruiting the very best

"WE’RE NOT JUST INTERESTED IN WHAT YOU CAN BRING TO US TODAY. WE’RE ALSO LOOKING TO DEVELOP OUR LEADERS OF TOMORROW."

Adele Swift, Talent Attraction & Recruitment Manager

Recruiting the very best

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Recruiting the very best

Our business is experiencing monumental growth. With on-going plans to open more new stores each year, there is no stopping us. That means that, as well as finding the best people to help our customers, we also need people in every business area to support this expansion.

With our training and development programmes, we’ll always look to promote from within to meet our business needs. So if you're looking to get into a business where you can work your way up, whether joining in one of our branches, distribution centres, contact centres or head office teams, you’ll find we have plenty of opportunity not only within Toolstation but as part of Travis Perkins plc.

But we’re also looking for experienced people at every level. Because no matter how long you have been doing what you do, we believe you never stop learning and we’ll look to help you be the best you can be.

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Our commitment to fairness

Our customers come from every walk of life and every type of background. That’s why we go out of our way to make sure that the people we employ are just as diverse.

We treat everybody equally and without any bias. So, when you apply to join us or work for us, you can be sure that we’ll always be fair, open and honest with you. Whatever your gender, race, disability, sexual preference, marital status, age, religion, political beliefs or trade union membership.

This means we’ll always recruit you based on merit. And when it comes to offering training and development, you’ll have every opportunity to take advantage of programmes and support relevant to your role, experience and ability.

What you can expect

Branch recruitment

You apply to an advert and we review your application.

Branch recruitment

For Store Supervisor, Assistant Manager and Manager roles, your first interview will be over the phone.

Branch recruitment

For Store Assistant and Senior Store Assistant roles, your first interview will be face-to-face. For all other roles, your face-to-face interview will happen if you pass your phone interview.

Branch recruitment

At Assistant Manager and Manager levels, you may have a second face-to-face interview with a Senior Manager.

Branch recruitment

If we think you’ve got what it takes, we’ll offer you the job.

Distribution centre recruitment

You apply to an advert and we review your application.

Distribution centre recruitment

We’ll interview you over the phone.

Distribution centre recruitment

We’ll ask you to a face-to-face interview or a group assessment.

Distribution centre recruitment

If we think you’ve got what it takes, we’ll offer you the job.

Contact centre recruitment

You apply to an advert and we review your application.

Contact centre recruitment

We’ll interview you over the phone.

Contact centre recruitment

We’ll ask you to a face-to-face interview or a group assessment.

Contact centre recruitment

If we think you’ve got what it takes, we’ll offer you the job.

Head office recruitment

You apply to an advert and we review your application.

Head office recruitment

We’ll interview you over the phone or face-to-face.

Head office recruitment

You may have a second face-to-face interview with the department head.

Head office recruitment

You may have a third face-to-face interview with a Director.

Head office recruitment

If we think you’ve got what it takes, we’ll offer you the job.

A little help with making a memorable application

Be prepared

Be prepared

Details matter. It may seem like a small thing but getting your email address and phone number right on your application is vital. It’s amazing how many people get it wrong, make sure you double check everything!

Know your stuff. Take the time to look at the advert and attached job description for the role you’re applying for. Our application forms are tailored to the job so by knowing what you’re applying for you’ll find it easier to know what we’re looking for and make a great application.

Our application form

Our application form

Be relevant. You’d be amazed how many people attach CV’s stating they are excited about working for a totally different company or job.

Tailor your CV. Think about what we need to know about your ability to do the job it’s not just about your experience we’re interested in how you manage situations too. We love people who can show us what they’ve done and how it’s made a difference.

Be passionate. We want to hear from people who really want to work for Toolstation. We’re really passionate about our business and we want you to be too. Taking the time and effort on your application really makes the difference and makes it clear to us you really want to work with us.

Getting ready for interviews

Getting ready for interviews

Whether you’re going to be interviewed over the phone or face-to-face, it’s always a good idea to prepare in advance. Take a look at the job description and think about the kind of things we might want to know in the interview. For example, what skills will you need? Think of real-life examples when you’ve shown these before – either at work, or in your everyday life. 
 
We’ll also want to know why you’re interested in working at Toolstation. Our business is made up of thousands of individuals, with one thing in common - a passion for Toolstation! It's important to us that everyone joining the business is equally as passionate. Think about how you’d answer this - whether it’s just because you enjoy doing DIY, or that the role’s a chance to gain more responsibility. And we’ll ask what you know about the business. So, take a look at our website and find out a bit more about us before your interview.

In your interview

In your interview

Don’t worry if you’re the kind of person who gets nervous about interviews. We’ll always try to make you feel relaxed before the interview starts, but there are a few ways you can try to settle your nerves. It’s not a test - it’s more of a chance for us both to get to know each other, so we just want you to be yourself.

Phone interview. It’s always a good idea to find somewhere quiet where there aren’t any distractions. This will help you to concentrate on your answers.

Face-to-face interview. Always try to get there in plenty of time, so you don’t arrive in a rush. And if you’re running late, call and let us know. Printing out the details of where to go is always a good idea too, just in case you can’t get them on your phone. When you’re in the interview, look the interviewer in the eye when you answer and try to breathe normally, as this helps you to relax.

A few dos and don'ts

A few dos and don'ts

Do take time to prepare for every stage
Do research Toolstation and the job you're applying for
Do sell your skills, experience and attitude and how they make you right for the job
Do be ready to ask us questions - it’s about us both being right for each other
Do be honest and truthful all the way
Do be yourself

Don't be vague or lie about your results or previous jobs - we will check
Don't be too modest – tell us about your achievements
Don't talk about things that aren’t relevant to your abilities, the job or Toolstation
Don't bad mouth people you’ve worked with before

Frequently asked questions

We want to see the real you - and we'll do everything we can to help you relax so that you can perform at your best and show us just what you can do. If at any stage you have a question, don't be afraid to ask.

We're always pleased to hear from talented people. So, if you have any questions about the opportunities that we have available at Toolstation, or if there's anything else you'd like to know before you apply (or indeed during the application process), please don't hesitate to get in touch.

Do you have support for disabled candidates?

We’re fully committed to supporting people with a disability in applying to work at Toolstation. If you have a disability and require support throughout the recruitment process you can contact the recruitment team on recruitment@toolstation.com to let us know what adjustments, you may need.

What do I do if I’ve forgotten my password?

Just go to the candidate portal and click the link to say, "forgot password". All you need to do is enter email address you’ve used for your profile and we will send you an email. Just follow the link on the email and it will direct you to a password reset page. Our password resets can sometimes take up to 24 hours and remember to always check your junk folder!

Why doesn’t my log in work anymore?

This could be a couple of reasons, either you need to reset your password (see the question above!) or your account has been de-activated (see question below!).

I can’t get in to my account.

We only hold your details for 12 months. At the end of the 12 months we’ll send you an email to let you know that your details are expiring and explain what to do to keep your profile active. If we don’t hear from you, we’ll de-activate your profile and that will mean you are no longer able to access your account. You can always set a new one up though!

How do I continue an application I've already started?

Firstly, you need to login to your candidate portal. Once you’re in you’ll see 3 subheadings "Vacancy Applications", "Saved Vacancies" and "Interviews". If you’ve got any incomplete applications, there will be a red box under "vacancy applications" to say how many incomplete - click here and just select the role you want to complete your application for!

Can I update my profile information?

Whenever you wish! When you’re in your candidate portal go into your profile by clicking your name in the top right-hand corner and it will give you a drop-down list. You can then access any of the subheadings within the list and change any details you want when you want.

How old do I need to be before I can apply?

You need to be 16 before you can apply for a position at Toolstation. Once you reach this age and have completed your education, we would love you to apply for a role to work with us!

Do you offer placements?

Not at the moment - but we’ll keep you updated when we do.

Can I send you my CV?

We receive thousands of applications so unfortunately, it’s not possible for us to manage CV’s that aren’t sent through our career’s website. What you can do is set up a profile and register for job alerts or apply for roles directly through www.toolstationjobs.com.

A new store is opening near me, how do I apply for a job?

We probably are! With 67 new stores opening this year we’re popping up all over the place. Keep your eyes peeled for details of new site openings on this website.

How do I apply for an internal vacancy?

All of our roles are advertised on our career’s website. Just click on the ‘Find your Next Job’ tab and click on the ‘View internal vacancies’ button in the top right-hand corner. You’ll be prompted to add your work location and hiring manager name and then you’ll be directed to all internal vacancies. We have a dedicated search and apply tool just for you.

What will you do with my details?

We know how important it is to everyone that their details are safe which is why we’ll look after it as if it were our own and in accordance with GDPR and the Data Protection Act. You can find all the details here https://www.toolstation.com/content/careers-privacy-policy.

Do I need to bring anything with me to an interview?

You’ll need to remember your proof of eligibility documents, such as your passport, birth certificate and visa and proof of National Insurance Number. We’ll let you know when we confirm your interview on the phone and will also follow this up with an email confirming your interview or group recruitment session, and this will tell you exactly what you’ll need to bring with you.

I haven’t heard anything following my interview.

If you’ve interviewed for a Store Assistant or Senior Store Assistant in one of our current stores please contact the store you have applied to directly to follow up your application or for more feedback. You should have received these details when you were sent your interview invite email. For all other roles, including Store Assistant and Senior Store Assistant roles in New Stores you can contact recruitment@toolstation.com.

I can’t find my interview confirmation email.

For Store Assistant and Senior Store Assistant roles in our current stores please contact the store you have applied to directly to follow up your application, their details will be on the interview invite email. For everything else including Store Assistant and Senior Store Assistant roles in New Stores contact recruitment@toolsation.com.

I need to change the time of a scheduled interview.

For Store Assistant and Senior Store Assistant roles in our current stores please contact the store you have applied to directly to follow up your application, their details will be on the interview invite email. For everything else including Store Assistant and Senior Store Assistant roles in New Stores contact recruitment@toolsation.com.

If unsuccessful, can I apply again?

If you’ve applied for a role and not been selected for interview that time, then please feel free to send us another application. If you see a different role to one that you’ve previously applied to and feel you have the skills for it, we’d love you to apply. However, if it is the same role type and only the location, hours or duration are different for a role you were unsuccessful at interview more than once, please only apply after the specified time frame of 180 days.

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Our recruitment team

Here we are! It’s always good to put a face to a name so we put our best faces on to show you who we are. People are the key to our business’s success, and we pride ourselves on our friendly and highly effective approach. We don’t want you to feel like a number, despite the volume of positions that we recruit for we want you to know that we’re always on the end of the phone if you ever need anything. We want to get the best out of you, allow you to really show yourself at your best and really get to know you.

Each one of us focuses on the Recruitment for certain areas of the business which means we’re specialists in our areas and really know what we’re looking for as a business. We’re always looking for new ways to improve our knowledge, advance the service we offer and develop our processes to make them as clear and efficient as possible. So, if you’ve got any feedback please let us know!

(L to R, Andy, Kirsteen, Matt, Kieran, Lauren, Rob and Adele)

Email us: recruitment@toolstation.com

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